Socialite Serve - Tennis Lessons

Cancellation Policy

If you need to miss a class for any reason, you can make it up by attending an equivalent class on a different day at your current location. If there is no way to make up the class at your location, or if an additional equivalent practice time is not offered at your location, there is most likely another location that you can attend to make up the missed class. What is our policy for classes canceled due to inclement weather? We will extend the season by up to three weeks to attempt to get make-up classes in. If more make-ups are required due to cancellations, participants will be issued a pro-rated refund at the conclusion of the season. End of season refunds will be provided in the form of credit to your user account by default unless otherwise requested. How is inclement weather handled? Notification of practice/match cancellation will be made with as much notice as possible by email. We attempt to notify you by email no later than one hour prior to the start of the program. However, when it comes to rain, this is not always possible, so please check your email frequently on questionable days. We appreciate your understanding and flexibility regarding short-notice cancellations due to inclement weather. How hot is too hot before practices are canceled? We will be canceling practices in which the temperature reaches 100 degrees or higher. We ask that on hot days all registrants always bring water and wear sunscreen. Additionally, drink water 30 minutes - 1 hour before each practice and avoid eating heavy foods or big meals before practice. We care a lot about you and your kids and need your help in taking precautionary measures to ensure a fun and safe season! How cold is too cold before practices are canceled? We will MOST LIKELY cancel practices on days in which the temperature reaches 40 degrees or lower. In certain circumstances we may allow some classes to proceed but in general we will be cancelling the day of when the temperatures are below or at 40 degrees. We suggest that on cold days registrants bring an extra jacket, toboggan, and hand warmers if possible. We care a lot about you and your kids and need your help in taking precautionary measures to ensure a fun and safe season! Can I receive a refund once I have registered? Of course! Simply email at concierge@hellosocialite.com and let us know that you would like to be issued a refund. Registrants may receive a full refund as long as it is requested within 48 hours of the first day.

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